Please be advised of a service disruption affecting NBN customers in and around NSW/ACT impacting the service authentication/browsing. Our upstream carrier Vocus network teams have been engaged to investigate and identify the cause of the disruption.

An estimated time of restoration 'ETR' will be provided once our initial investigation is complete.

We appreciate your patience while we troubleshoot and restore the services asap. We apologise for the inconvenience this may have caused.

If you have any questions about this announcement, please feel free to contact us at support@telcohq.com.au.

Tier 3 IP Engineering teams have been engaged and investigating a potential DNS related issue affecting NBN services.

Issue has been resolved by the T3 IP Engineering team by restarting the Backend DNS cache. We are getting reports from customers that services are all now coming back online.

If you are still experiencing issues please try to give you modem a reboot and give it 5 mins to come back online.

If you have any questions or require any further assistance please email us at support@telcohq.com.au or contact us on 1800193299.

The last thing we want is outages for our customers and are constantly working with our upstream provider Vocus to ensure that interruptions are as rare as possible.

Once again, thank you for your patience and understanding while this unplanned outage was being rectified.

Kind regards, TelcoHQ Team