Issue affecting inbound and outbound calls

We've now resolved the incident.

If you are still experiencing any ongoing issues, please do contact our Support Team on 1300 193 299.

We thank you for your patience and understanding.

We are now aware that our upstream carrier has been having issues with their Melbourne data Centre.

We have been advised that today a number of DDoS hacking attacks have occurred and as a result of this they have seen customer issues with latency which would explain all the issues today.

We are testing workarounds to minimise the impact on our network/customers, though at this stage it is largely in the hands of our upstream carrier to resolve.

We will provide further updates as they become available.

Thank you for your patience.

Unfortunately this issue has resurfaced. We are working on it and will provide further updates once available.

We've just had confirmation from our engineers that the issues today should now be resolved.

If you are still experiencing any ongoing issues, please do contact our Support Team on 1300 193 299.

We thank you for your patience and understanding.

We've confirmed there is a problem, we're working to resolve it.

We've just been made aware of an issue affecting some customers, interrupting inbound and outbound calls. We're currently investigating to identify the cause of the issue, and get this resolved.

We thank you for your patience and understanding. Thank you.