Internet Outage
We've now resolved the incident.
We are now having reports that services are back online. If your service is not online, please give your modem a reboot and wait 5 mins for connectivity.
If your issue persists please contact 1300 193 299 and quote your account number.
We understand how frustrating outages are for everyone and apologise for the inconvenience caused.
Thank you for your time and patience.
Stay Safe.
Hi All,
We've fixed the core issue, and are waiting for things to recover. Vocus identified issues with network configuration affecting their wholesale network in VIC, NSW, QLD, ACT and TAS. Early reports are that this is resolved. We have customers reporting that issues have now been rectified but have not had official confirmation from Vocus yet.
We will provide further updates once the official confirmation the outage has been resolved. We thank you for your patience and understanding.
We’re seeing huge call volumes to the queues. Suspected widespread outage affecting NBN in multiple states.
We appreciate your patience while we investigate further.
- Internet
Find Your Subscription
We’ll find your subscription and send you a link to login to manage your preferences.
Check Your Inbox
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
Subscribe to Status Updates
We’ll use your email to save your preferences so you can update them later.
-
Email{{ value }}
-
Text Message{{ value }}
Subscribe to other services using the bell icon on the subscribe button on the status page.
Unsubscribe Completely?
You’ll no long receive any status updates from status.telcohq.com.au, are you sure?
{{ error }}
You’re Unsubscribed!
We’ll no longer send you any status updates about status.telcohq.com.au.