Intermittent - Unplanned NBN Outage

Please be advised we've now resolved the outage.

If you are still experiencing issues please try to give you modem a reboot and give it 5 mins to come back online.

If you have any questions or require any further assistance please email us at support@telcohq.com.au or contact us on 1800193299.

Once again, thank you for your patience and understanding.

Kind regards, TelcoHQ Team

Services are all coming back online as normal. We've fixed the core issue, and are waiting for things to recover.

We will confirm issue has been resolved when we receive official confirmation.

Thank you for your patience and understanding.

Hi all,

We are currently experiencing a widespread NBN outage affecting multiple states. The issue is affecting data throughput.

We’re working with Network Engineers closely and will provide updates ASAP. Our call centre has exploded with calls and some calls are dropping unfortunately. An announcement is being configured to be played to callers advising of the issue.

We apologise for the inconvenience and are working on this with the highest priority.

We will provide further updates as they become available.