Unplanned Network Outage - Gosford, NSW and Campbelltown, NSW.

We've now resolved the incident and official confirmation has been received.

12:27 PM 13/02/2025: Damaged fibres repaired. Alarms have cleared. We are getting confirmation that services are coming back online and returning to normal.

Vocus observed multiple services impacted in Sydney NSW, affecting metro transmission and NBN services due to a contractor performing splicing activities and inadvertently impacting Vocus fibres. All services have now been restored as of 12:04 AEDT 13/02.

If you are still having any issues, please contact our support team on 1800 193 299 or send and email to support@telcohq.com.au.

We appreciate your patience while this outage was investigated and resolved. Thank you for being a loyal and valued customer.

Looks like Vocus have fixed the core issue. We are waiting for things to recover and official confirmation that the outage has been resolved.

We will provide further updates asap.

Thank you for your patience and understanding.

10:38 AM 13/02/2025: Technician's have advised the cause of the outage is due to a broken fibre.

We apologise for the inconvenience this may have caused.

To ensure that you are aware of what we are doing about the event until it is cleared, we will continue to update you with any new information that we are able to provide.

Dear Valued Customers,

Please be advised, that our upstream carrier Vocus has identified a network disruption affecting NBN services in and around Gosford, NSW and Campbelltown, NSW.

Vocus network teams have been engaged to investigate and identify the cause of the disruption. An ETR will be provided once our initial investigation is complete.

We apologise for the inconvenience this may have caused. We will update you as information becomes available.